Refund policy

Return & Refund Policy

Thank you for shopping at WillWayTrends. We want you to love your purchase, but if you are not completely satisfied, we’re here to help.

1. Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items must be unused, in original packaging, and in the same condition as received.

Some items are non-returnable, including:

Personalized or custom-made products

Hygiene-sensitive products (e.g., personal care items)

Clearance or final sale items

2. Return Process

To start a return, please contact us  with your order number and reason for return.

Once approved, we will provide return instructions.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds

Refunds will be processed after we receive and inspect the returned item.

Once approved, a refund will be issued to your original payment method within 5–10 business days.

Shipping fees are non-refundable.

4. Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

5. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect product, please contact us  within 7 days of delivery with photos of the issue. We will arrange a replacement or full refund at no extra cost.

6. Late or Missing Refunds

If you haven’t received a refund after the stated time, please check with your bank or payment provider.

If you still have not received your refund, contact us at sales@willwaytrends.com